BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Pure Storage Acquired Portworx in October 2020, Creating the Industry's Most Complete Kubernetes Data Services Platform for Cloud Native Applications. This acquisition represents Pure’s largest to date and our deeper expansion into the fast-growing market for multi-cloud data services to support Kubernetes and containers.

SHOULD YOU ACCEPT THIS CHALLENGE...

Position Overview: We are seeking a dynamic and enthusiastic individual to join our Channel Operations team as a Global Channel Operations Analyst. This early career role is ideal for someone with a college degree and 2 to 4 years of work experience who is passionate about driving operational excellence and supporting partner sales teams on a global scale. The Channel Operations Analyst will play a critical role in building and maintaining an energized and passionate partner ecosystem while delivering exceptional service to our partners worldwide.

Provide operational and business support to partner sales teams across all regions, aligning with the Global Channel Operations team.

• Serve as the primary point of contact for partner inquiries, requests, and escalations.
• Respond promptly to partner inquiries providing accurate and timely resolutions.
• Collaborate closely with internal teams, including PAMs, Sales, Technical Support, and Operations, to address partner issues and concerns.
• Manage partner service cases in ServiceNow, ensuring proper documentation, resolution, and closure within agreed-upon SLAs.
• Identify and escalate complex issues to appropriate teams for further investigation and resolution.  
• Manage and resolve cases requiring intervention in SalesForce during CPQ (configure, price, quote) and other stages.  

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 2 to 4 years of work experience in operations, customer service or financial roles, preferably supporting reseller and distributor channels.
• Strong analytical and reporting skills, with proficiency in Excel and the ability to develop financial models and provide insights.
• Familiarity with Salesforce CRM or similar opportunity management systems (CPQ sofware), ServiceNow and Tableau.
• Demonstrated ability to drive process improvements, problem-solve, and produce results in a fast-paced environment.
• Excellent communication skills, both written and verbal, with a strong customer service focus and attention to detail and accuracy.

#LI-REMOTE #LI-HYBRID #LI-ONSITE

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.